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Offshore
Services & Support (OSS)
Off-shoring
can be defined as outsourcing of
IT & IT-Enabled services to a
remote geography to take advantage
of better availability of specialized
skill-sets at lower costs. Organizations
today are realizing a significant
savings and quality improvements
by moving offshore through our proven
model, and Asian CERC is one of the
preferred destinations for IT outsourcing
services, due to the depth of experience
of its workforce, coupled with wide
array of services offerings.
With our strong domestic presence and operational offices in USA, Asian CERC
has the capability to leverage its available infrastructure and talent pool to
serve clients across the gamut of IT & ITES related processes, on a 365/24/7
basis.
Our clients can reap the benefits of outsourcing through our well-defined Methodology
and Processes. We also offer the flexibility to our clients do dictate their
existing internal quality standards. The goal here is to work together on the
same process with high level of efficiencies to improve quality.
In order to make the offshore model work for you, we have segregated the Roles
below:
| Asian
CERC |
-
Level
of Effort Estimation & Project
Management
-
Coding,
Testing, Implementation and
other IT related tasks
-
Documentation
of User Guide, related Manuals
-
Issues
Resolution & Escalation
-
Project
Management
-
Ensure
that the quality of deliverables
are in synch with the defined
SLAs
|
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| Client |
-
Select
a focal
point
of
contact
to
work
with
Asian
CERC
-
In
few
cases,
User
Requirement
Gathering & Delivering the
Specifications Document
|
|
|
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| Common
Responsibilities |
-
Work
jointly
on
Communications
and
Collaboration
-
Jointly
determine
and
concur
on
the
duration
of
project
-
Define
SLAs
on
deliverables
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To
know more about how we can help
you, please contact us at
oss@aisancerc.com
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